Every practice gets the whole platform for one monthly fee, based on the number of practices on the account. Online bookings and SyncTo are optional add-ons, and claims, checks and SMS are charged on use, so a quiet month costs less. All prices include VAT.
Everything needed to book patients, keep their clinical record and get paid, on one patient record that the whole team works from.
card payments and 
pay-by-link for EFT
WhatsApp inbox and reminders on the practice’s own numberBeta VersionOnline bookings and SyncTo are optional add-ons. Claims, checks and SMS are charged per use, see the rates below.
The monthly fee depends on how many active practices are on the account. A group runs on one PractoSync account, with each practice keeping its own patients, diary, billing and records, so a second or third practice costs less than a separate subscription would.
| Active practices | Monthly fee |
|---|---|
| 1 practice | R850 |
| 2 practices | R1 150 |
| 3 practices | R1 550 |
| 4 practices | R1 900 |
| 5 practices | R2 100 |
| 6 practices | R2 400 |
All prices per month and include VAT. These prices apply from 1 January 2027. Usage charges are counted across the whole group, and SyncTo is licensed per user wherever they consult.
These are charged per successful or partially successful transaction processed through the platform, on top of the monthly fee. Nothing here is bundled into the subscription, so a quiet month costs less than a busy one.
| Family validation and eligibility check | R1,50 | per check |
| Claim switch, successful or partially successful | R5,50 | per claim |
| SMS | R1,00 | per SMS sent |
| Email reminders | Included | no per-message charge |
Card and EFT payment processing is charged by the payment provider, not by PractoSync. WhatsApp messages are billed to the practice by Meta.
Give your patients the convenience of booking appointments online, with full control over when and how each practitioner can be booked.
Booking and intake run as one flow, so new patients arrive with their details already on the record.
Turn recorded consultations into AI-assisted clinical notes that you can review, approve and save. SyncTo writes the draft note into the practitioner’s own clinical template.
Licensed per user because it follows the person doing the consulting. Recording only begins once the practitioner confirms the patient has consented.
| Feature | Included |
|---|---|
| Practice and patients | |
| Patient, account and medical aid records | ✓ |
| Cases, referrals and authorisations | ✓ |
| Users, roles and permissions | ✓ |
| Files and media on the record | ✓ |
| Tasks and reminders for the practice team | ✓ |
| Audit trail on every record | ✓ |
| Appointments | |
| Multi-practitioner, multi-location diary | ✓ |
| Appointment statuses, categories, resources and rooms | ✓ |
| Classes with capacity and per-attendee billing | ✓ |
| Recurring appointments | ✓ |
| SMS and email reminders | ✓ |
| WhatsApp remindersBeta Version | ✓ |
| Cancellation notices by email, SMS and WhatsApp | ✓ |
| Self-service check-in | ✓ |
| Online booking | Add-on |
| Clinical | |
| Clinical notes with custom templates | ✓ |
| Shared template library | ✓ |
| Digital intake forms | ✓ |
| Patient History | ✓ |
| Clinical documents: referral letters, sick notes, reports and motivations | ✓ |
| Mobile app for iOS and Android | ✓ |
| SyncTo, AI-assisted notes | Add-on |
| Billing, claims and payments | |
| Invoices, statements, receipts, credit notes | ✓ |
| Bulk statement runs by email | ✓ |
| EDI claims (medical aid and IOD) | Per use |
| Family validation and eligibility checks | Per use |
| Remittance advice and payment allocation | ✓ |
| card payments | ✓ |
| pay-by-link for EFT | ✓ |
| Reporting | |
| Report builder for sales and appointments, with saved reports | ✓ |
| Age analysis and outstanding accounts | ✓ |
| Remittance and claims reporting | ✓ |
| Patient communication | |
| Account and report emails | ✓ |
| WhatsApp two-way inboxBeta Version | ✓ |
| Consent capture and opt-out handling | ✓ |
Per use means the item is included and charged at the rates above each time it is used. Add-on means it is available for the monthly fee shown above.
No. Every practice is on the same subscription and gets the whole platform. The monthly fee depends only on how many practices are on the account, and online bookings and SyncTo can be added whenever you want them.
A group runs on one PractoSync account, with each practice keeping its own patients, diary, billing and records. The fee steps up with the number of active practices, so a second or third practice costs less than a separate subscription would.
Online bookings is a monthly fee. SyncTo is licensed per user, per month, because it follows the person doing the consulting rather than the practice. Both can be added or removed as your needs change.
Per successful or partially successful transaction, on top of the monthly fee, at the rates listed above. A practice that submits no claims in a month is charged nothing for claims that month.
The practice, directly to Meta. Each practice connects its own WhatsApp Business number and holds its own account, so PractoSync adds no markup to message costs.
Yes. Every price on this page includes VAT, and the prices shown apply from 1 January 2027.
Say goodbye to scheduling conflicts and long phone calls! With PractoSync’s online booking feature, your patients can effortlessly schedule appointments at their convenience. This streamlined process not only enhances patient satisfaction but also minimizes administrative burdens. You can manage your calendar in real-time and receive instant notifications for new bookings or changes. This means less time spent on the phone and more time dedicated to your patients. Enhance your practice’s efficiency and improve patient engagement with our easy-to-use online booking system, designed specifically for modern medical practices.
Our note-keeping functionality is designed to simplify patient documentation for medical experts. With this feature, you can effortlessly take notes during patient consultations, ensuring accurate and real-time record-keeping. The platform allows you to export notes for easy sharing or offline access and even summarize them for quick overviews. Additionally, you can create and use fully customizable templates tailored to your practice’s unique needs, streamlining your workflow and saving time. Stay organized, efficient, and focused on providing the best care to your patients with this versatile tool.
With PractoSync, billing becomes a hassle-free experience. Our platform automates billing processes, ensuring that invoicing is accurate and timely. Track payments, manage outstanding invoices, and generate financial reports with ease. You can customize invoices to reflect your branding, making them professional and clear for your patients. Additionally, our integrated claims submission feature takes the guesswork out of working with medical aids, allowing for faster reimbursements. Say goodbye to billing headaches and let PractoSync simplify your financial management so that you can concentrate on what matters most—your patients.
